The Bluebird Care JET Service is a rapid response, emergency care service that works throughout Mid and North Hampshire to ease bed blocking and congestion in local hospitals. The JET (Joint Emergency Team) Service is designed so patients with acute illnesses and conditions can receive care in their own homes, rather than hospital. This will free up vital space for other patients during the COVID-19 outbreak.


How the JET Service Works

Bluebird Care’s dedicated team are on hand to take referrals 7 days a week between 9am & 5pm. Only Band 6 and above clincians from GP practices, SHF Community and MHH Proactive Care Teams can refer patients in to the service. Short-term care packages will be setup within 4 hours of referral. Each patient referred into the service can access the emergency care for up to 14 days. If ongoing care is required after that point, they will need to be referred to Bluebird Care’s home care team or adult services. Types of activity provided

  • Moving and handling 
  • Assisting patients in/out of bed 
  • Washing and dressing including showering/bathing etc 
  • Monitoring pressure areas 
  • Assist/prompt prescribed medication  
  • Toileting 
  • Assist/give fluids and nutrition 
  • Monitoring National Early Warning Scores (NEWS)


Accessing the JET Service

Referral forms should be emailed directly to Bluebird Care. The cut-off time for same-day assessments is 4pm. Referrals received after 4pm will be processed the next day. Care will be provided between 8am-8pm Monday to Sunday, with the number of visits dependent on the patient’s needs.


Mid Hampshire locality, Referral form, Tel: 01962 589 111 Email:

Winchester South & Eastleigh from 14th April 2020
Bishops Waltham Surgery
Stokewood Surgery
Twyford Surgery
Wickham Surgery

Winchester City & North from 20th April 2020
Friarsgate Practice
Gratton Surgery
St. Paul’s Surgery
St. Clements Surgery

Andover from 27th April 2020
Andover Health Centre
Adelaide Medical Centre
Charlton Hill Surgery
Shepherds Spring Medical Centre
St. Mary’s Surgery
Two Rivers Medical Partnership
Stockbridge Surgery

Winchester Rural & East from 27th April 2020
Alresford Surgery
Watercress Medical
West Meon Surgery


North Hampshire locality, Referral form, Tel: 01256 748399 Email:

Basingstoke North from 14th April 2020
Bramblys Grange Medical Practice
Crown Heights Medical Practice

CGH (Camrose, Gillies, Hackwood)

Rural North & West from 20th April 2020 
Clift Surgery
Tadley Medical Partnership
Watership Down Health
Chineham Medical Practice
Bermuda and Marlowe Partnership

Basingstoke South from 27th April 2020
Beggarwood and NHUC
Bentley Village Surgery
Boundaries Surgery
Chawton Park Surgery
Odiham Health Centre
Wilson Practice
Whitewater Health

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